Question 1

How do I book an airport shuttle ride?

Accepted Answer

4 different ways you can book your shuttle ride: self booking online through our booking software https://customer.moovs.app/airport-shuttler-llc/new/info?moovs_source=widget , email us your details at msoshuttle@gmail.com, calling or texting 4068807433.

Question 2

Do I need to book in advance, or can I arrange a shuttle upon arrival at the airport?

Accepted Answer

While we sometimes have drivers available at the airport, we strongly recommend booking in advance for a guaranteed ride.

Question 3

What is the difference between shared-ride and private shuttle services?

Accepted Answer

On a shared ride, depending on the schedule, you will be with one or two other passengers/groups off the same flight and going in the same direction. 
On a private ride, you will be the only passenger/group in the vehicle.

Question 4

How much does the shuttle service cost?

Accepted Answer

The cost is based off many details, including your address, number of passengers, time of pickup, etc. You can get an exact quote online or by contacting us.

Question 5

Are there any additional fees, such as for luggage, tolls, credit cards or gratuity?

Accepted Answer

There are no extra fees for tolls or credit cards.

Gratuity, while being very much appreciated, is totally optional.

There is an additional fee for extra and oversized luggage on shared-rides. Per passenger, the first checked bag, carryon and personal item are free. Any additional luggage or oversized item (golf clubs, snow boards, rifle case, etc) will be subject to an additional fee.

Question 6

What is your cancelation policy and refund process?

Accepted Answer

We have a 48 hour cancelation policy.
We are flexible on working with you to reschedule your pickup at no cost in case of flight cancelations or delays. Contact us as soon as possible in case of travel changes.
Reservations canceled within the 48 hour policy will receive a refund minus the transaction fees (approximately 3.5%). Refunds take 5-10 days depending on your bank.
Reservations canceled outside of the 48 hours might receive a credit based on the situation.

Question 7

How do I modify or change an existing booking?

Accepted Answer

You can edit your reservation online through your reservation link, or contact us directly.

Question 8

Where do I meet the shuttle at the airport for pickup?

Accepted Answer

Your driver will meet you outside the baggage claim area in the commercial lane.

Question 9

What should I do if my flight is delayed?

Accepted Answer

We track your arriving flight the day of your pickup and your driver will be notified of flight delays. However, you can always contact us with flight updates.

Question 10

Does the driver monitor flight arrivals and adjust pickup times accordingly?

Accepted Answer

Yes!

Question 11

What time will you pick me up from my home or hotel for departure to the airport?

Accepted Answer

The airlines recommend being at the airport 2 hours prior to departure. Missoula and Kalispell being smaller airports, arriving at the airport up to 1 hour before departure is usually enough time.

Question 12

How much luggage am I allowed to bring?

Accepted Answer

You can bring as much luggage as you would like. Give us a heads up at the time of reservation if you have some extra luggage for the appropriate vehicle to be dispatched.

Question 13

Are child car seats or booster seats provided, and is there an extra charge?

Accepted Answer

Yes, we will provide child car seats and booster seats upon request. There is an extra charge per seat.

Question 14

Can I track the shuttle location in real time?

Accepted Answer

Yes! Once you have a reservation and your driver starts your trip, you can track the shuttle location in real time.

Question 15

How do I contact my driver?

Accepted Answer

You can access your driver's details through your reservation link. Their phone number and vehicle information will be updated 24 hours before your pickup. For scheduled pickups between 12am - 8am, you will receive your driver's phone number ahead of time via text message.

Question 16

Is the shuttle running 24/7?

Accepted Answer

We match the airport schedule. We can schedule reservations for the first flight out and the last flight in. Our phone operators are available to assist you from 7:00am to 11:00pm on weekdays, and 10:00am to 8:00pm on weekends.

Frequently asked questions